How long does shipping take?

We process all orders within 24-72 hours and aim to get it to you within 7-12 business days. We also offer FREE SHIPPING! No orders will be processed on holidays.

Do we ship worldwide?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. For more details, please contact us for assistance with your order.

Can I return my product?

We want you to be happy with your purchase. That's why we offer you a free return option within 14 days of receiving your order. To initiate a return, please contact our customer service team by emailing noursphere@gmail.com and quoting your order number.

Return conditions:

1. The products must be returned in their original condition and packaging.
2. Products must not be used or damaged.
3. As a rule, you will not receive a prepaid return label from us.

Once we have received and inspected your return, you will be refunded the full purchase amount. Please note that the refund may take up to 7 business days to process.

*Once an order has been placed, it cannot be cancelled. We will immediately start processing your order to ensure on-time delivery. Please make sure that all details are correct before completing your purchase.

What payment methods do we accept?

We accept all standard payments via Visa, Mastercard, American Express, PayPal and etc.

Where do we ship from?

Our products are efficiently hand-packed by our experienced handling team to ensure they arrive in perfect condition regardless of the distance. We ship primarily from our fulfillment centers in the United States, East Asia, and Western Europe. If your item is out of stock at your nearest location, we will send it directly from our production line with the same delivery times as stated on our shipping page.

Can I cancel my order after I have made a purchase on the website?

You can cancel your order within 24 hours of completing the order without any additional fees. To make a cancellation, please contact our customer service by emailing noursphere@gmail.com and quoting your order number. After the 24-hour period, your order cannot be cancelled and our regular return and cancellation policy will apply.